Shipping & Returns

SHIPPING COST:

𝗔𝘂𝘀𝘁𝗿𝗮𝗹𝗶𝗮𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀:
𝗙𝗿𝗲𝗲 𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴: Orders over $49 AUD
𝗙𝗹𝗮𝘁 𝗥𝗮𝘁𝗲: $6.95AUD Orders under $49 AUD

What is Transit Cover? Transit Cover is insurance for any damages your parcel might encounter while our freight carriers are delivering your parcel.

Select Transit cover at checkout to include transit insurance.

NZ Customers:

𝗙𝗿𝗲𝗲 𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴: Orders > $69 NZD
𝗙𝗹𝗮𝘁 𝗥𝗮𝘁𝗲: $8.95 Orders < $69 NZD

US Customers:

𝗙𝗿𝗲𝗲 𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴: Orders > $69 USD
𝗙𝗹𝗮𝘁 𝗥𝗮𝘁𝗲: $8.95 Orders < $69 USD

Canadian Customers:

𝗙𝗿𝗲𝗲 𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴: Orders > $69 CAD
𝗙𝗹𝗮𝘁 𝗥𝗮𝘁𝗲: $9.95 Orders < $69 CAD

UK Customers:

𝗙𝗿𝗲𝗲 𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴: Orders > £59 GBP
𝗙𝗹𝗮𝘁 𝗥𝗮𝘁𝗲: £7.95 GBP Orders < £59 GBP

DELIVERY TIMEFRAMES:

We make our product fresh every day, so after receiving your order we will usually have your order ready for dispatch within 2 - 3 business days. Freight carrier transit time-frames are indicated below.

Australian Orders - Indicative Freight Times

NSW / Qld / Vic / ACT/ Tas: 1 - 2 business days for delivery

SA / NT / WA: 3 - 7 business days for delivery.

International Orders - Indicative Freight Times

USA: 5 - 7 business days for delivery.

Canada: 5 - 7 business days for delivery

UK: 5 - 7 business days for delivery

NZ: 2 - 4 business days for delivery

Delivery details (tracking etc) will be provided in your confirmation email.

RETURNS, REFUNDS & EXCHANGES:

Our Happiness Guarantee means, your happiness is Dope Skin Co’s priority!

We believe in our products and our quality 100%, but if you have a problem, for whatever reason please contact us within 30 days of purchase and we will solve it ASAP.

Whether that means refund or send you something else more suitable, we will make it happen to ensure your happiness!

Just reach out to our Customer Happiness Team. We’re here for you and your happiness. Please use the contact form and our staff will assist.

If opting for a return and refund, please note that the shipping costs are the responsibility of the customer and are non-refundable. Please use a tracked shipping method to return the goods as all risk during return transport is the senders responsibility.

After we have received your returned item, we will notify you and a refund will be processed to the original method of payment.